Serenity Supportcare is committed to respecting the privacy of every personal
who shares information or data with us. Your privacy protection is important to
us, and we strive to take due care and protection of the information we receive
from you, the user. In this regard, we adhere to the various governing laws such
as Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs).
This Privacy Policy applies to the collection, storage, processing, disclosure and
transfer of your Personal Information (defined below) as per the abovementioned laws, when you use the website of
www.serenitysupportcare.com.au or www.app.serenitysupportcare.com.au,
for any information and/or service. Please be sure to read this entire Privacy
Policy before using or submitting information to this website.
BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE
MEANS PROVIDED ON THIS WEBSITE), BY USING THE SERVICES OR BY
OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES
AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT
TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS
DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE,
MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT
OUR SOLE DISCRETION, AT ANY TIME. IF YOU USE THE SERVICES ON BEHALF OF
SOMEONE ELSE OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY
SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH
INDIVIDUAL’S OR ENTITY’S BEHALF.
Your use of and access to the services is subject to this Privacy Policy and our
Terms of Use. Any term used but not defined in this Privacy Policy shall have the
meaning attributed to it in our Terms of Use.
In this Privacy Policy ‘we’, ‘us’ or ‘our’ means Serenity Supportcare Services Pty
Ltd (ABN 23647720894)
ACCESS
v Serenity Supportcare collects Personal Information directly from you, while
registering as a user on the website, availing services offered on the website,
or from any person on behalf of you.
v We may receive personal information about you from third parties. If we
receive personal information about you from a third party, we will protect it
as set out in this privacy policy. If you are a third party providing personal
information about somebody else, you represent and warrant that you have
such person’s consent to provide the personal information to us.
v We may also collect information other than personal information from you
through the website when you visit and/ or use the website. Such
information may be stored in server logs.
v We collect and retain information on your behalf, such as files and messages
that you store using your account.
CONSENT
v By choosing to register as a user on the website and thereafter by providing
us your personal information or availing services of Serenity Supportcare, it
is agreed by you that you have freely consented to the collection, storage,
processing, disclosure and transfer of your personal information in
accordance with the provisions of this privacy policy and any amendments
thereof.
v You acknowledge that you have provided your personal information out of
your free will and after understanding how it will be used. You also consent
that the collection, storage, processing, disclosure and transfer of any
personal and privacy Information shall not cause any wrongful loss to you, if
it is done in accordance with the provisions of this privacy policy. However,
we shall not be liable for any loss that may happen to you owing to the
provision of wrongful personal information by You.
v We will share personal information outside of Serenity Supportcare only
when we have your consent. We will ask for your explicit consent to share
any sensitive personal information.
v You acknowledge that this privacy policy is a part of the terms of use of the
website and the other Services, and you unconditionally agree that becoming
a user of the website and its services signifies your assent to this privacy
policy.
PERSONAL INFORMATION
v Our services require us to know who you are so that we can best meet your
needs. When you access the services, we may ask you to voluntarily provide
us with certain information that personally identifies you or could be used to
personally identify you. Without prejudice to the generality of the above,
information collected by us from the Client may include (but is not limited to) the following:
- Ø full name;
- Ø residential and postal address;
- Ø demographic data (such as your gender, your date of birth and your pin
code); - Ø contact data (such as your email address and phone number);
- Ø family or emergency contacts
- Ø financial details (also includes financial information such as bank
accounts, credit and debit card details or other payment instrument
details) - Ø language and culture;
- Ø interest and hobbies;
- Ø care services
- needed/care plan
- Ø Health or medical data (such as your past medical history and conditions)
- Ø criminal record
Ø risk assessment - (includes questions on your house to ensure it is safe for
the support worker to perform support services) - Ø Other information that you voluntarily choose to provide to us (such as
information shared by you with us through emails or letters, your work
details, your family details) - Ø In case of a support worker, information collected by us may include (but
is not limited to) the following: - Ø full name;
- Ø demographic data (such as your gender, your date of birth and your pin
code); - Ø residential and postal address;
- Ø profile photo;
- Ø proof of citizenship (if not, upload visa/ other authorization);
- Ø work and education history;
- Ø language and culture;
- Ø interest and hobbies;
- Ø Australian Business
- Number (ABN);
- Ø emergency contact details;
- Ø financial details;
- Ø identity verification information (a primary ID, a secondary ID, and work
with children ID); - Ø Covid-19 Training Certificate;
- Ø NDIS Training Certificate (if the support worker wishes to serve the NDIS
Clients); - Ø copy of certificate of qualification based on the support service you wish to do;
- Ø police check;
- Ø reference;
- Ø signed copy of support worker handbook;
v The information collected from you by Serenity Supportcare may constitute
‘personal information’ or ‘sensitive personal data or information’. Sensitive
information is a sub-set of personal information that is given a higher level of
protection under the Australian Privacy Principles.
USE OF PERSONAL INFORMATION
v Your personal information may be used or processed for various purposes
including but not limited to the following: - Ø To provide effective services;
- Ø To contact and communicate with you;
- Ø To operate and improve the website and/or our services;
- Ø To perform studies, research and analysis for improving our information,
analysis, services and technologies; and ensuring that the content
displayed are customized to your interests and preferences - Ø To contact you via phone, SMS, WhatsApp or email for appointments,
technical issues, payment reminders, deals and offers and other
announcements; - Ø for internal record keeping, administrative purposes, invoicing and billing
purposes; - Ø To send promotional mailings from us via SMS, WhatsApp, email;
- Ø To transfer information about you if so necessitated;
- Ø To share with our business partners for provision of specific services you
have ordered so as to enable them to provide effective services to you; - Ø To administer or otherwise carry out our obligations in relation to any
agreement you have with us; - Ø To build your profile on the website;
- Ø To respond to subpoenas, court orders, or legal process, or to establish or
exercise our legal rights or defend against legal claims; - Ø To investigate, prevent, or take action regarding illegal activities,
suspected fraud, violations of our Terms of Use, breach of our agreement
with you or as otherwise required by law; and - Ø To aggregate personal information for research, statistical analysis and
business intelligence purposes, and to sell or otherwise transfer such
research, statistical or intelligence data in an aggregated or nonpersonally identifiable form to third parties and affiliates.
SHARING AND DISCLOSURE OF YOUR INFORMATION
v Once you have freely consented to share your personal information with us,
you authorize us to exchange, transfer, share, part with all or any of your
personal information, across borders and from your country to any other
countries across the world with the Cloud Service Provider and our affiliates/
agents/ third party service providers/ partners/ banks and financial
institutions or any other persons, for the purposes specified under this policy
or as may be required by applicable law.
v Serenity Supportcare may share statistical data and other details without
your express or implied consent to facilitate various programmes or
initiatives launched by Serenity Supportcare, its affiliates, agents, third party
service providers, partners or banks & financial institutions, from time to
time.
v We may transfer/disclose/share Information (other than your personal
information) to those parties who support our business, such as providing
technical infrastructure services, analyzing how our services are used,
providing merchants services, facilitating payments, or conducting academic
research and surveys. These affiliates and third-party service providers shall
adhere to confidentiality obligations consistent with this privacy policy.
v Notwithstanding the above, we use other third parties such as a credit/debit
card processing company, payment gateway, pre-paid cards etc. to enable
you to make payments for availing services. When you sign up for these
services, you may have the ability to save your card details for future
reference and faster future payments. In such case, we may share your
relevant personal information as necessary for the third parties to provide
such services, including your name, residence and email address. The
processing of payments or authorization is solely in accordance with these
third party’s policies, terms and conditions and we are not in any manner
responsible or liable to you or any third party for any delay or failure at their
end in processing the payments.
v We may also share personal information if we believe it is necessary in order
to investigate, prevent, or take action regarding illegal activities, suspected
fraud, situations involving potential threats to the physical safety of any
person, violations of various terms and conditions or our policies.
v We reserve the right to disclose your information when required to do so by
law or regulation, or under any legal obligation or order under law or in
response to a request from a law enforcement or governmental agency or
judicial, quasi-judicial or any other statutory or constitutional authority or to
establish or exercise our legal rights or defend against legal claims.
v You further agree that such disclosure, sharing and transfer of your Personal
Information and Non-Personal Information shall not cause any wrongful loss
to you or to any third party, or any wrongful gain to us or to any third party.
v We and our affiliates will share / sell some or all of your personal information
with another business entity should We (or Our assets) plan to merge with,
or be acquired by that business entity, or re-organization, amalgamation,
restructuring of business. Should such a transaction occur that other business
entity (or the new combined entity) will be required to follow this privacy
policy with respect to your personal information.
RECTIFICATION/CORRECTION OF PERSONAL INFORMATION
v If You need to update or correct your personal information, you may send
updates and corrections to us at help@serenitysupportcare.com.au. We will
take all reasonable efforts to incorporate the changes within a reasonable
period.
SECURITY
v The security of your personal information is important to us. We have
adopted reasonable security practices and procedures including role-based
access and need to know basis, password protection, encryption etc., to
ensure that the personal information collected is secure.
v We restrict access to your personal information to Serenity Supportcare and
our affiliates’, employees, agents, third party service providers and partners,
on a need-to-know basis and in relation to the purposes as specified in this
policy.
v While we will endeavor to take all reasonable and appropriate steps to keep
secure any information which we hold about you and prevent unauthorized
access, you acknowledge that the internet is not 100% secure and that we
cannot provide any absolute assurance regarding the security of your
personal information. We will not be liable in any way in relation to any
breach of security or unintended loss or disclosure of information caused by
us in relation to your personal information.
USE OF GOOGLE ANALYTICS
v Google Analytics is a simple, easy-to-use tool that helps our website to
measure how users interact with website content.
v In the course of displaying advertisements regarding our services or
optimizing services to our users, Serenity Supportcare may allow authorized
third parties to place or recognize a unique cookie on the user’s
browser/device. Google analytics is useful in understanding user behavior,
data reports and customization, and provides improved search engine
optimization.
LINK TO OTHER WEBSITES
v Our website may provide links to other sites. These links are provided for
your convenience only and the provision of these links does not mean that
sites are related or associated with us. Please note that these sites have their
terms of use and privacy policies. You should check their privacy policy before
you submit your personal information or any other data with them. We don’t
guarantee the content and the security of those sites.
v We may have certain features on our website which may be hosted by third
parties, your interaction with such features shall be governed by the privacy
policy of such third parties.
v We shall not be responsible for any loss, damage, claim or expense caused as
a result of you accessing these third-party sites and features.
UPDATES TO THIS PRIVACY POLICY
v Serenity Supportcare may update this privacy policy at any time, with or
without advance notice.
v In the event there are significant changes in the way we treat user’s
personally identifiable information, or in the privacy policy itself, we will
display a notice on the website or send users an email, as provided for above,
so that you may review the changed terms prior to continuing to use the
services.
v If you object to any of the changes to our terms, and you no longer wish to
use the services, you may contact help@serenitysupportcare.com.au to
deactivate your account.
v Unless stated otherwise, our current privacy policy applies to all information
that Serenity Supportcare has about you and your account. If a user uses the
services or accesses the website after a notice of changes has been sent to
such user or published on the website, such user hereby provides his/her/its
consent to the changed terms.
ADDRESS FOR PRIVACY QUESTIONS
v Should you have questions about this privacy policy or information
collection, use and disclosure practices, you may contact us at
info@serenitysupportcare.com.au.
v We will use reasonable efforts to respond promptly to any requests,
questions or concerns, which you may have regarding our use of your
personal information.
GRIEVANCE REDRESSAL
Any complaints, abuse or concerns with regards to content and/or comment or
breach of these terms shall be immediately informed through email to
help@serenitysupportcare.com.au