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Melbourne · Sydney · Perth · Brisbane · Adelaide

NDIS-certified care:
connecting compassionate
support workers to you

Get started today

Online or in person, on your schedule

Get caring, professional support to manage stress, anxiety, depression and everyday life.

Registered NDIS Provider
  • Compliant services aligned with NDIS standards
  • Consistent staff focused on quality care
  • Services tailored to your goals and daily needs
Enquiry01 / 03

What support do you need?

About us

A support worker and a young man who uses a wheelchair spending time outdoors

Serenity Supportcare connects participants with compassionate support workers, for safer, more reliable support every day.

Our impact
10,000+Hours of support delivered to NDIS participants
Matched to you

Consistent team

Qualified support workers, matched to you and kept consistent.

Code of Conduct

NDIS compliant

Clear reporting and service standards in every interaction.

Why we exist

Good support is hard to find and harder to keep.

Participants and families tell the same story: workers who change every week, calls that go unanswered, and plans written without the person they are about.

We exist to make meaningful support easier to reach, one conversation at a time.

Participants

You decide what your support looks like. We plan, deliver and review it with you in charge.

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Families and carers

You need to know your person is safe and respected. You will know who is coming and when.

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Support coordinators and plan managers

You need a provider that answers, reports and follows through.

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Why Serenity

What makes Serenity
Supportcare different

We combine experience with genuine care, so your support feels safe, structured and human.

Our values01/05
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Your story is unique, and your support should be too.

How we show up

Good support.
In the details.

What a personal approach means in your everyday life.

  1. Your choice.

    Your preferences shape the support. We listen to how you want things done and plan around it.

  2. Your pace.

    A comfortable routine, with space to learn, build confidence and never feel rushed.

  3. Your people.

    A suitable support worker, a meet and greet before anything starts, and the same faces over time.

  4. A clear process.

    Service Agreement, Participant Handbook and a structured plan aligned with your funding and goals.

  5. Room to change.

    Regular check-ins and periodic reviews keep support aligned as your needs change.

Our support services

Everybody needs different care.

All services
DAILY LIVINGHome careA little help at home. PERSONAL SUPPORTPersonal careCare that respects you. COMMUNITYGroup centred activitiesMore connection. More you. GETTING OUTTransport assistanceGet there with support. INDEPENDENCEDevelopment of life skillsBuild confidence, your way. WELLBEINGTherapeutic supportsSupport for your wellbeing.

How it works

From first call to everyday support.

Five clear steps, from your first call to a support worker you know and trust.

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  1. 01

    Initial support discussion

    We discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.

  2. 02

    Support planning and onboarding

    If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.

  3. 03

    Meet and greet, then start

    We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.

  4. 04

    Ongoing monitoring

    We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.

  5. 05

    Review and continuous improvement

    We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.

Our support circle

The people behind
your everyday support

Every support worker is introduced to you before support begins. Here are a few of them, in their own words.

Working in the disability sector since May 2021, providing transport, community and in-home support. Looks forward to working directly with clients and their families around Melbourne. Plays tennis.

Arthua RamsySupport worker, Melbourne

Working in the disability sector since May 2021, providing transport, community and in-home support. Looks forward to working directly with clients and their families around Melbourne. Plays tennis.

Arthua RamsySupport worker, Melbourne

A domestic support worker for the past year and a half. Working with people from diverse backgrounds and offering them support has been the key to his work. Helping people gives him a real sense of contribution.

Saurav BansalSupport worker, Melbourne

An enrolled nurse with broad experience across community, hospital and aged care. Currently working in community nursing and disability support and loves working with all types of people.

Ishant GurgEnrolled nurse, Sydney

Two years working with young people and children. Kind, patient and practical, Saddia treats support as more than a job: understanding people comes first.

Saddia MohamedSupport worker, Sydney

Where we work

Support across five cities.

Serenity delivers NDIS support across major Australian cities. Availability varies by suburb and support type, so tell us where you live and we will confirm what is available near you.

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Some supports such as consultations, coordination discussions and service planning can be provided remotely where suitable. Most supports are delivered in person.