A safe space to be heard
A non-judgemental approach where you can say what you need, at your own pace.
Gentle support for your daily routine
Respectful assistance with personal routines, delivered at your pace and in your own way, so you stay comfortable and independent.
Overview
NDIS Personal Care Services
Personal care supports you with daily personal tasks in a calm and respectful way. The support is given at your pace, with space to feel comfortable and never rushed. The aim is to support your daily care while helping you feel more in control of your day.
You decide what feels comfortable. We discuss how support will be provided before it begins, meet your support worker first, and review the arrangement with you as your needs change.
Who this service is for
- 01Participants who need assistance with personal care routines
- 02People who want support that moves at their pace
- 03Anyone who wants to stay comfortable and independent at home
What is included
What your support includes.
- Support with personal hygiene and daily care
- Help with grooming and dressing
- Assistance with meals and daily routine
- Support with personal routines
- Gentle support to rebuild daily habits
- Encouragement of independence
We confirm what is suitable for your needs and the availability in your area before anything is arranged.
What you get from this support
Support that moves at your pace.
Comfort and dignity first
Support provided the way you prefer, with privacy respected.
Rebuilding energy and routine
Gentle support to rebuild routines and regain confidence gradually.
Support that fits your day
Based on your needs and how you feel each day.
Sustained progress
Ongoing check-ins to keep support working for you.
How personal care works
Step by step, with clarity.
We move step by step, with clear guidance, at a pace that feels right for you.
- STEP 01
A simple discussion about your needs and daily challenges
- STEP 02
A support plan based on your routine and comfort
- STEP 03
Meeting your support worker before starting
- STEP 04
Commencing services at your own pace
- STEP 05
Continued monitoring with frequent check-ins
Your journey with Serenity
From first call to everyday support.
Every service follows the same five-step process: discussion, planning and onboarding, meet and greet, ongoing monitoring, and review.
- 01
Initial support discussion
We discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.
- 02
Support planning and onboarding
If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.
- 03
Meet and greet, then start
We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.
- 04
Ongoing monitoring
We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.
- 05
Review and continuous improvement
We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.
Other services
Other ways we can support you.
Ready to take your first step?
Ask us about personal care
Share a few details and we will text you back to talk through whether this support fits your plan and what is available in your area.
Enquiry01 / 03