Safe and reliable travel
Assistance to travel safely to appointments, activities and daily commitments.
Reliable transport to help you stay connected
Safe, reliable transport to appointments, activities and the places that matter, arranged around your schedule and support needs.
Overview
NDIS Transport Assistance
Transport assistance helps you travel safely and keep to your daily schedule. Every journey is arranged around your routine, so you do not need to worry about when to leave or how to get there. It also reduces the need to rely on family, giving you more independence with the right support beside you.
Tell us where you need to go and what support you need along the way. You can plan regular trips or request transport when needed. All transport is provided based on your NDIS plan and support needs.
Who this service is for
- 01Participants who want to attend appointments and activities independently
- 02People who need a support worker with them while travelling
- 03Anyone who wants to reduce reliance on family for travel
What is included
What your support includes.
- Transport to medical appointments
- Travel to therapy or allied health sessions
- Shopping trips and errands
- Community and social activities
- Education or employment travel
- Help during the journey when needed
We confirm what is suitable for your needs and the availability in your area before anything is arranged.
What you get from this support
Support that moves at your pace.
Support during community access
A support worker can accompany you for comfort and safety during outings.
Travel confidence
Support to develop skills for using transport independently where suitable.
Flexible transport
Arranged according to your NDIS plan, schedule and support requirements.
Improved community participation
Stay active in your daily life without delays.
How transport assistance works
Step by step, with clarity.
We move step by step, with clear guidance, at a pace that feels right for you.
- STEP 01
Your travel needs are discussed
- STEP 02
A simple plan is created for your trips
- STEP 03
A support worker is arranged if required
- STEP 04
Travel is provided on time
- STEP 05
Regular checks keep the service suitable for you
Your journey with Serenity
From first call to everyday support.
Every service follows the same five-step process: discussion, planning and onboarding, meet and greet, ongoing monitoring, and review.
- 01
Initial support discussion
We discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.
- 02
Support planning and onboarding
If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.
- 03
Meet and greet, then start
We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.
- 04
Ongoing monitoring
We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.
- 05
Review and continuous improvement
We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.
Other services
Other ways we can support you.
Ready to take your first step?
Ask us about transport assistance
Share a few details and we will text you back to talk through whether this support fits your plan and what is available in your area.
Enquiry01 / 03