We answer
We confirm we have your referral and tell you plainly whether we have capacity in the participant’s area.
Referrals
Make a referral
For support coordinators, plan managers, families and health professionals. Tell us about the participant and we will come back to you with capacity, availability and next steps.
What to expect from us
A provider that answers, reports and follows through.
Clear service agreements
Supports, schedule and costs agreed in plain English before anything starts.
Accurate invoicing
We charge only for what was delivered, in line with the NDIS Pricing Arrangements and Price Limits.
Honest reporting
Incidents are reported promptly. Updates are shared as agreed, with the participant’s consent.
What to include
The more we know, the better the match.
Please make sure the participant has agreed to the referral before you share their details.
- The participant’s first name and suburb
- The supports requested and preferred days and times
- How the plan is managed: self, plan or NDIA
- Support worker preferences, such as gender, language or culture
- Anything we should know to keep the participant safe
- How to reach you and the participant
How every service starts
The same clear process, whatever you need
Every support follows the same five steps, so you always know what happens next.
How it works in detail- 01
Initial support discussion
We discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.
- 02
Support planning and onboarding
If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.
- 03
Meet and greet, then start
We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.
- 04
Ongoing monitoring
We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.
- 05
Review and continuous improvement
We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.
Company details
For service agreements, invoices and referrals.
- Legal name
- Serenity Supportcare Services Pty Ltd
- ABN
- 23 647 720 894
- NDIS registration ID
- 4-IMNLQSB
- Status
- Registered NDIS Provider
- Plan types
- Self-managed, plan-managed and NDIA-managed
- Phone
- 0422 400 373
- info@serenitysupportcare.com.au
Ready to take your first step?
Start a referral
Three short steps. We will contact you to take the rest of the details by phone.
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