Vision
Trusted support
Reliable care and consistent workers that genuinely improve daily living.
About us
Get to know Serenity Supportcare
A Registered NDIS Provider founded to deliver reliable, professional support that helps participants live with greater independence, confidence and stability.
Our story
Founded in 2021 to deliver reliable, professional NDIS support that helps participants live with more independence, confidence and stability.
10,000+Hours of support delivered to NDIS participants
Mission
Person-centred
Support that promotes independence and respects your choices.
Our promise
Two words: meaningful support.
We support people of every age, culture and faith. The participant sits at the centre. Skilled people and safe systems sit closest to them. Trust and community open outward from there.
Every person has the right to live the life they choose, with support they can rely on.
The five pillars
Five petals,
five pillars
Each petal of the lotus stands for a pillar the company runs on. They are the test for every decision: who we hire, which participants we take on, how we roster, what we report and where we spend.
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Every support starts with your goals, choices and routines.
How we run on it: Support plans are written with the participant. Nothing is changed without their consent.
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The same trusted workers, properly screened, trained and supported.
How we run on it: NDIS Worker Screening, first aid and CPR, induction, supervision and a stable roster.
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Support that is safe every time and gets better over time.
How we run on it: Risk assessments, incident and complaints management, internal audits and the NDIS Practice Standards.
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We do what we say, we are open about cost, and we own our mistakes.
How we run on it: Clear service agreements, accurate invoicing, prompt replies and honest reporting.
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Support that connects people to family, culture and community.
How we run on it: Community access, culturally matched workers where requested, and partnerships with local services.
The centre petal is the participant. The other four open around it. That is the order of priority.
Our approach
How Serenity delivers better support
Starting support with Serenity is simple and structured, from understanding your needs to matching the right support workers.
In every shift
What you can expect in every shift
Five values of excellent support, following the participant rights set out in the NDIS Practice Standards.
Person-centred support
Support built around your goals and your way of doing things.
Dignity and privacy
To be treated with respect, and to have your body, home and information kept private.
Independence and choice
To make your own decisions, including ones others may not agree with.
Respect for culture, values and beliefs
Your culture, language, faith and identity to be understood and respected.
Safety
To feel safe and to be free from violence, abuse, neglect and exploitation.
Our journey
Our journey so far
- 2021
Serenity Supportcare was established, delivering services to self-managed NDIS participants and building trust through reliable support.
- 2023
Achieved Registered NDIS Provider status, expanding services and strengthening compliance and quality standards.
- 2024
Expanded participant base, strengthened workforce and improved internal systems to support service delivery.
- 2026
Operating multi-city, focusing on quality support, strong team culture and participant satisfaction.
Our support circle
Stories of our support circle
Working in the disability sector since May 2021, providing transport, community and in-home support. Looks forward to working directly with clients and their families around Melbourne. Plays tennis.
Working in the disability sector since May 2021, providing transport, community and in-home support. Looks forward to working directly with clients and their families around Melbourne. Plays tennis.
Arthua RamsySupport worker, Melbourne
A domestic support worker for the past year and a half. Working with people from diverse backgrounds and offering them support has been the key to his work. Helping people gives him a real sense of contribution.
Saurav BansalSupport worker, Melbourne
An enrolled nurse with broad experience across community, hospital and aged care. Currently working in community nursing and disability support and loves working with all types of people.
Ishant GurgEnrolled nurse, Sydney
Two years working with young people and children. Kind, patient and practical, Saddia treats support as more than a job: understanding people comes first.
Saddia MohamedSupport worker, Sydney
Company details
For service agreements, invoices and referrals.
- Legal name
- Serenity Supportcare Services Pty Ltd
- ABN
- 23 647 720 894
- NDIS registration ID
- 4-IMNLQSB
- Status
- Registered NDIS Provider
FAQs
Questions about Serenity
If yours is not here, call us on 0422 400 373 or send an enquiry.
Yes. Serenity Supportcare Services Pty Ltd is a Registered NDIS Provider with the NDIS Quality and Safeguards Commission. Registered providers are independently audited against the NDIS Practice Standards and can support self-managed, plan-managed and NDIA-managed participants.
We provide personal care, domestic assistance (home care), community participation and group activities, life skills development, transport support, therapeutic supports and other daily living supports aligned with participant NDIS plans.
Every worker holds an NDIS Worker Screening Check and current first aid and CPR certificates, and completes our induction before their first shift. Workers are supervised and their performance is reviewed.
Yes. You have choice and control over who delivers your supports, and you do not need a new NDIS plan to change provider. Check the notice period in your current service agreement, then contact us and we will talk through your needs and a start date.
Yes. Tell us what matters to you, including language, culture, faith and the gender of your worker. We match on those preferences wherever a suitable worker is available in your area.
We complete a risk assessment before support starts, follow documented incident and complaints procedures, and run internal audits against the NDIS Practice Standards. If something goes wrong, you are told what happened and what we have done about it.
Call us on 0422 400 373, send an enquiry, or speak to any member of our team. Raising a concern will not affect your supports, and you can ask a family member or advocate to speak for you. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
We collect only the information we need to deliver your supports, and only with your consent. It is stored securely and shared with others, such as your plan manager or support coordinator, only with your consent or where the law requires it.