A consistent team
Qualified support workers, matched to you and kept consistent.
NDIS provider in Sydney
Registered NDIS Provider delivering in-home and community support across Sydney. Tell us your suburb and we will confirm what is available near you.
Overview
NDIS support in Sydney, New South Wales
Serenity Supportcare connects NDIS participants in Sydney with compassionate support workers, for safer, more reliable support every day.
Support across Sydney's north west, the Hills district and Western Sydney. Support is planned around your needs, routines and goals, and every support worker is introduced to you before support begins.
Who we support
- 01Self-managed NDIS participants
- 02Plan-managed NDIS participants
- 03NDIA-managed NDIS participants
Supports available
What we can help with in Sydney.
- Home care: help with household tasks and daily routines
- Personal care: respectful assistance with personal routines
- Group centred activities and community participation
- Transport assistance to appointments and activities
- Development of life skills for greater independence
- Therapeutic supports, where suitable for your plan
We confirm what is suitable for your needs and the availability in your area before anything is arranged.
Suburbs
Suburbs we service in Sydney.
Choose your suburb to see local support. Availability varies by suburb and support type.
North West Sydney
Hills and Parramatta
Western Sydney
Not listed? The suburbs shown are examples, not a complete list. Ask us about your suburb.
What to expect
Good support. In the details.
Meet and greet first
Every support worker is introduced to you before support begins.
A clear process
Service Agreement, Participant Handbook and a structured plan aligned with your funding and goals.
Regular check-ins
Regular contact and periodic reviews keep support aligned as your needs change.
NDIS compliant
Clear reporting and service standards in every interaction.
How every service starts
The same clear process, whatever you need
Every support follows the same five steps, so you always know what happens next.
How it works in detail- 01
Initial support discussion
We discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.
- 02
Support planning and onboarding
If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.
- 03
Meet and greet, then start
We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.
- 04
Ongoing monitoring
We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.
- 05
Review and continuous improvement
We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.
FAQs
Common questions in Sydney
If yours is not here, call us on 0422 400 373 or send an enquiry.
Yes. Sydney is one of the five cities where Serenity Supportcare delivers NDIS supports. Availability varies by suburb and support type, so contact our team and we will confirm what we can offer near you.
We work across North West Sydney, the Hills and Parramatta and Western Sydney. The suburbs listed on this page are examples, not a complete list. Tell us your suburb and we will confirm availability.
Search the provider’s name on the NDIS Provider Register, published by the NDIS Quality and Safeguards Commission, or use the Provider Finder at ndis.gov.au. Serenity Supportcare Services Pty Ltd is a Registered NDIS Provider.
We aim to match you with workers who live near you in Sydney. It keeps travel low and makes regular shifts easier to keep.
No. NDIS price limits are set by the NDIA and are the same across Australia, apart from higher limits in remote and very remote areas. Price limits are higher for evenings, weekends and public holidays wherever you live.
Where a worker travels to you, or transports you as part of your support, travel time and kilometres can be claimed in line with the NDIS Pricing Arrangements. Any travel charges are agreed with you and written into your Service Agreement before support starts.
Yes. We match you with suitable workers and arrange a meet and greet before services begin. If the match is not right, tell us and we will change it.
It depends on worker availability and the support you need. After the first conversation we review your plan, prepare your Service Agreement and arrange a meet and greet. Services start as soon as those steps are complete.
Yes, subject to worker availability in your area. NDIS price limits are higher at those times, so the same shift uses more of your funding. We set the rates out before you agree to anything.
No. Serenity Supportcare is a Registered NDIS Provider, so we can support participants who are self-managed, plan-managed or NDIA-managed. NDIA-managed participants can only use registered providers.
Ready to take your first step?
Ask about support in Sydney
Share a few details and we will text you back to talk through suitable support and local availability.
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