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Our services

NDIS support that helps you live independently

Explore our range of NDIS support services designed to assist with daily living, personal care, community participation and building independence, through reliable and professional support.

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All services

Choose the support that matches your plan

A man who uses a wheelchair making a hot drink in his own kitchen

DAILY LIVING

Home care

Practical in-home support to help you keep your routine, manage household tasks and live safely and comfortably in your own home.

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A support worker crouching to talk with a woman who uses a wheelchair at home

PERSONAL SUPPORT

Personal care

Respectful assistance with personal routines, delivered at your pace and in your own way, so you stay comfortable and independent.

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A group of friends, one using a wheelchair, together outdoors

COMMUNITY

Group centred activities

Structured group activities that encourage social interaction, build confidence and support active participation in the community.

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A support worker helping a person with a walking frame out of a car

GETTING OUT

Transport assistance

Safe, reliable transport to appointments, activities and the places that matter, arranged around your schedule and support needs.

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A man pouring coffee he has made at his kitchen table

INDEPENDENCE

Development of life skills

Practical, personalised programs that build daily living skills, confidence and independence, at your own pace.

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An older man doing guided arm stretches with a support worker

WELLBEING

Therapeutic supports

Holistic therapeutic supports delivered by qualified professionals to improve mobility, communication, daily functioning and wellbeing.

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How every service starts

The same clear process, whatever you need

Every support follows the same five steps, so you always know what happens next.

How it works in detail
  1. 01

    Initial support discussion

    We discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.

  2. 02

    Support planning and onboarding

    If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.

  3. 03

    Meet and greet, then start

    We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.

  4. 04

    Ongoing monitoring

    We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.

  5. 05

    Review and continuous improvement

    We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.

Funding

How supports are funded

Supports are delivered under your NDIS plan and charged in line with the NDIS Pricing Arrangements and Price Limits. We agree supports and costs with you before anything starts.

Self-managed

You manage your NDIS funding and pay invoices yourself. We send our invoices to you.

Plan-managed

A plan manager pays providers on your behalf. We send our invoices to your plan manager.

NDIA-managed

The NDIA pays registered providers directly. As a Registered NDIS Provider, we claim through the NDIS.

Who can access our services

Self-managed, plan-managed or NDIA-managed

  1. Self-managed

    You manage your own NDIS funding and choose Serenity directly. We invoice you and you claim through the NDIS portal.

  2. Plan-managed

    Your plan manager pays our invoices from your plan budget. You keep the choice of provider.

  3. NDIA-managed

    As a Registered NDIS Provider we claim directly through the NDIS for agency-managed supports.