Service areas
Serenity Supportcare delivers in-home and community NDIS support across Melbourne, Sydney, Perth, Brisbane and Adelaide. Find your area, or tell us your suburb and we will confirm what is available near you.
Our coverage
Choose your city, then your suburb, to see the supports we deliver nearby.
Support across Melbourne's west, Wyndham and the northern suburbs. Availability varies by suburb and support type.
Support across Sydney's north west, the Hills district and Western Sydney. Availability varies by suburb and support type.
Support north and south of the river and through Perth's eastern suburbs. Availability varies by suburb and support type.
Support across Brisbane's northside, southside and the western corridor. Availability varies by suburb and support type.
Support across Adelaide's northern, southern, western and inner suburbs. Availability varies by suburb and support type.
Service coverage
Most supports are delivered in person, at your home and in your local community.
Availability varies by suburb and support type. We confirm what we can offer near you before anything is arranged.
Consultations, coordination discussions and service planning can be provided remotely where suitable.
How every service starts
Every support follows the same five steps, so you always know what happens next.
How it works in detailWe discuss your support needs, daily routine, goals and expectations to work out how our services can assist you.
If we are a good fit, we prepare your Service Agreement, provide the Participant Handbook and develop a structured support plan aligned with your NDIS funding and goals.
We organise introductions with your support workers. Once you are comfortable with the team, we set your support schedule and commence services with regular coordination check-ins.
We maintain regular contact with participants and support workers to make sure services remain consistent and responsive to your needs.
We review your supports periodically to make sure services continue to align with your goals, and adjust supports where required.
FAQs
If yours is not here, call us on 0422 400 373 or send an enquiry.
Serenity Supportcare delivers NDIS supports across Melbourne, Sydney, Perth, Brisbane and Adelaide. Browse the suburb list or contact our team to confirm availability for your suburb.
The suburbs listed are examples of where we work, not a complete list. Availability varies by suburb and support type, so tell us your suburb and the support you need and we will confirm what is available.
The service list is the same, but availability depends on the workers we have near you and the support you need. We confirm what we can offer in your suburb before anything is arranged.
No. NDIS price limits are set by the NDIA and are the same across Australia, apart from higher limits in remote and very remote areas. Price limits are higher for evenings, weekends and public holidays wherever you live.
Where a worker travels to you, or transports you as part of your support, travel time and kilometres can be claimed in line with the NDIS Pricing Arrangements. Any travel charges are agreed with you and written into your Service Agreement before support starts.
Yes, subject to worker availability in your area. NDIS price limits are higher at those times, so the same shift uses more of your funding. We set the rates out before you agree to anything.
Your NDIS plan moves with you. Tell us your new address and we will confirm availability there, introduce local workers if needed and update your Service Agreement.
Most supports are delivered in person, at your home and in your local community. Some conversations, such as planning and review meetings, can be held by phone or video where that suits you.
It depends on worker availability and the support you need. After the first conversation we review your plan, prepare your Service Agreement and arrange a meet and greet. Services start as soon as those steps are complete.
No. Serenity Supportcare is a Registered NDIS Provider, so we can support participants who are self-managed, plan-managed or NDIA-managed. NDIA-managed participants can only use registered providers.
Ready to take your first step?
Share a few details and we will text you back to confirm which supports are available where you live.
